The tech's whole day on one phone.
Steddy Crew is the technician app. Accept the job, On my way, Start, Finish with the customer's signature, and the office sees each step. In a basement with no signal it keeps working and sends everything when the signal comes back.
Book a demoFifteen minutes: we walk you through one job, from the call to the money landing, then show you what it made.
The office
Jobs
Manage your service jobs
- JOB-1048D. Ng MeadowbankBlocked toiletJosh KealyAcceptedUnpaid$26417 Sep 3:30PM – 5:30PM
- JOB-1042R. Moretti RydeHot water changeoverJosh KealyOn siteUnpaid$2,17817 Sep 9AM – 11AM
- JOB-1045A. Nguyen RydeLeaking tapJosh KealyAcceptedUnpaid$18517 Sep 1PM – 2PM
- JOB-1041B. Clarke RydeShower mixer repairJosh KealyFinishedPaid$32017 Sep 7AM – 9AM
AcceptJOB-1048 shows Accepted on the Jobs screen
The tech's phone
Thursday, 17 SepToday
Needs your OK
3:30PM
JOB-1048Needs your OK
D. Ng
Blocked toilet
Meadowbank
In progress
9:00AM
JOB-1042In progress
R. Moretti
Hot water changeover
Ryde
Upcoming
1:00PM
JOB-1045Accepted
A. Nguyen
Leaking tap
Ryde
Done
7:00AM
JOB-1041Completed
B. Clarke
Shower mixer repair
Ryde
One tap per step, and the office sees each one
Accept, or decline with a reason
The office
The job shows Accepted. A decline lands in Declined by tech, with the reason, so the office can send someone else.
The tech's phone
A new job lands under Needs your OK. Accept it, or decline and say why. If the office moves the date, the time or the tech, it asks again.
On my way, with a time
The office
The office sees En route and the time, without a phone call. The ETA goes to the office only, never to the homeowner.
The tech's phone
The tech says how many minutes away they are.
Start, or put on hold with a reason
The office
The office sees On site the moment it happens. A held job waits under On hold, and the office knows why.
The tech's phone
Start when they're on site, working. Part not on the van, customer not home: put it on hold and pick the reason.
R. Moretti · Hot water changeover
Put on hold
Why is the job on hold?
- Waiting on parts
- Return visit needed
- Customer not home
- Other
Anything else? (optional)
Waiting on parts is picked.
Sample job for an Australian plumbing business, rebuilt from the Put on hold sheet in Steddy Crew. On the job
The office
Photos and notes go on the job record the office sees. Parts land on the job with their cost and who paid. A quote sent from the driveway shows up with the office's quotes.
The tech's phone
- Call, Text, Navigate
- Open the phone's own apps for calls, messages and maps, with the customer's details already in them. Steddy never records where the phone is.
- Add photo, Add note
- Take a photo or pick one.
- Add part
- From your catalogue, or by name and price. Who paid for it: company stock, or the tech, to be reimbursed. The job's profit and the tech's pay both come out right.
- Quote job
- Lines from your catalogue, a note to the customer, then Send by email or Sign on my phone.
- Take deposit
- Against an accepted quote, recorded on the job so the invoice counts it.
R. Moretti
Hot water changeover
9:00 AM – 11:00 AM · Ryde
- Call
- Text
- Navigate
NotesAdd note
Old unit leaking at the base. Tempering valve fitted with the new one.
Photos
Add photo
Sample job for an Australian plumbing business, rebuilt from the job screen in Steddy Crew. Finishing the job
The office
The invoice exists before the tech is back in the van, written from the job and marked paid if it was paid on the spot.
INV-1042R. Moretti · Ryde
PaidPaid in full
$2,178.00
- Job
- JOB-1042
- Technician
- Josh Kealy
- Closed from
- Steddy app (on site)
- Subtotal
- $1,980.00
- GST (10%)
- $198.00
- Total
- $2,178.00
Sample invoice INV-1042 for an Australian business, rebuilt from the invoice view in Steddy. The tech's phone
Work done
What was done, in a line or two, and the photos.
Charges
The service lines, from the accepted quote if there was one. Parts used, at your sell price. A discount, with its reason on the invoice. Tax worked out where it applies (GST in Australia). Tolls recorded for the job's profit and never invoiced.
Payment
The tech records what the homeowner paid: cash, card on your own terminal, bank transfer, or Invoice later. Cash is counted with the customer and settled with the office.
Signature
The customer's name and their signature drawn on the phone, accepting the work and the charges. Customer not present? Skip it, and it says so.
Complete job
One tap. The job is posted to the office and the invoice is written from it, marked paid if it was paid on the spot.
Finish job
- Work done
- Charges
- Payment
- Signature
- Review
Review
- Invoice total
- $2,178.00
- Payment
- Card / EFTPOS · $2,178.00
- Balance after today
- $0.00
Sample job for an Australian business, rebuilt from the last step of Finish job in Steddy Crew. Works offline, even in the basement
The office
Each step arrives in the order the tech made it, once the phone has signal. A payment that couldn't be recorded comes through as Invoice later, and the office follows it up.
The tech's phone
Today's jobs, the week ahead, each job's details, quotes, photos and your parts catalogue are on the phone before the tech needs them. Every tap the tech makes without signal waits in order and sends itself when the signal comes back. A Sync screen shows what's waiting and what couldn't be saved, with Retry.
Three things need signal: recording a payment, signing a quote on the phone, and sending an email.
Up to date. All your changes have reached the office.
The Sync screen's three states, rebuilt from Steddy Crew. Labels only.
Getting your techs on it
Invite each tech from Settings, Technicians. They sign in on their phone and their jobs are there. A tech counts on your bill in any month they are sent a job in Steddy Crew; office staff on the phones never count. The pricing page has the rest.
See a job go from the office screen to the tech's phone and back.
Fifteen minutes: we walk you through one job, from the call to the money landing, then show you what it made.