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Dispatch from the office screen, not the whiteboard.

Schedule each job with a date, a time window and a tech. The tech accepts it on their phone, taps On my way when they leave, and Start when they arrive. The office watches the day move without calling anyone.

Book a demoFifteen minutes: we walk you through one job, from the call to the money landing, then show you what it made.

The office

Schedule17 Sep · Day

UnassignedFree

Liam O'Connor

JOB-1287 10:00–12:00

E. Wilson

Baulkham Hills · Broken spring

Ben Taylor

JOB-1291 10:00–12:00

C. Chen

Frenchs Forest · Door off track

JOB-1288 has moved from Liam O'Connor to Ben Taylor. Ben Taylor is asked to accept it in Steddy Crew, and Liam O'Connor no longer sees it. Ben Taylor now has 2 jobs and Liam O'Connor has 1.

Sample day, rebuilt from the Schedule screen in Steddy.
Sample day for an Australian garage door business, rebuilt from the Schedule screen in Steddy.

Move jobBen Taylor is asked to accept JOB-1288

The tech's phone

Thursday, 17 SepToday

Needs your OK

2:00PM

JOB-1288Needs your OK

E. Collins

New opener install

Engadine

Upcoming

10:00AM

JOB-1291Accepted

C. Chen

Door off track

Frenchs Forest

Sample day for an Australian garage door business, rebuilt from the Today screen in Steddy Crew.

Sending a job, from both ends

Scheduling happens in the office. The tech's side is short: say yes, say when you're on the way, say when you're there.

  1. Booked from the lead

    The office

    Turn a lead into a job: pick the date, the time window and one of the techs who work that area. Each job has one tech.

    The tech's phone

    The job shows on the tech's Today screen in Steddy Crew, under Needs your OK.

  2. The tech says yes, or no with a reason

    The office

    A yes shows on the job as Accepted. A no lands in Declined by tech, with the reason, so the office knows the job needs someone else.

    The tech's phone

    Accept, or Decline with a reason: not available, too far away, wrong trade, or another reason in the tech's words.

    Once a tech has started a job, they can't decline it.

  3. Each tech's day on one board

    The office

    The Schedule screen: every tech down the side, their jobs across the day, each job with its customer, its area and the job type. It is on every plan.

    The tech's phone

    Office only. The tech sees their own week on the Schedule tab in Steddy Crew.

    The Schedule screen in Steddy: technicians down the side, each with their jobs in two-hour windows across the morning. Every job shows the customer, the area and the job type.
    Each tech's day on the Schedule screen in Steddy. Sample jobs.

  4. Move a job and the tech confirms again

    The office

    Change the tech, the date or the start time, and the job goes back to the tech to accept. Until they do, the Jobs list shows it as Awaiting tech confirmation, so the office sees who hasn't confirmed.

    The tech's phone

    The moved job is back under Needs your OK. A tech the job was moved away from no longer sees it.

  5. On the way, with the tech's ETA

    The office

    When the tech taps On my way, the job shows them en route, with their estimate in minutes. The job records the time of each step: accepted, en route, on site and finished.

    Technician progress

    Finished
    1. Accepted17 Sep, 9:12 AM
    2. En route17 Sep, 1:41 PM
    3. On site17 Sep, 2:03 PM
    4. Finished17 Sep, 3:36 PM
    Sample job JOB-1288, new opener install with Ben Taylor, rebuilt from the job's Technician progress card in Steddy.

    The tech's phone

    On my way asks how many minutes away they are. Start when they arrive. One tap each, and nobody has to ring the van.

    E. CollinsNew opener install

    In progress

    2:00 PM – 4:00 PM · Engadine

    1. Accepted
    2. En route
    3. On site
    4. Finished

    In progress. Accepted, En route and On site are done, and Finished is still to come. The buttons are Quote job and Finish job.

    Sample job for an Australian business, rebuilt from the job screen in Steddy Crew.

  6. Four numbers the office starts the day on

    The office

    Unassigned
    Booked jobs with nobody on them.
    Declined by tech
    A tech said no and gave a reason. The job needs someone else.
    Overdue
    Still marked scheduled, and the date has passed.
    Awaiting payment
    Done, but not paid in full.

    Filter the jobs list by tech, by area, by date or by payment. It opens on today.

    Unassigned
    1
    Declined by tech
    0
    Overdue (scheduled in the past)
    0
    Awaiting payment
    5
    The counts at the top of the Jobs screen, rebuilt from Steddy. Sample figures.

    The tech's phone

    Office only. The tech sees their own day: today's jobs, and the week ahead on the Schedule tab.

See the office send a job to the tech's phone.

Book a demo

Fifteen minutes: we walk you through one job, from the call to the money landing, then show you what it made.

Next: the day on a map, and the closest tech.