Dispatch from the office screen, not the whiteboard.

Each job gets a date, a time window and a tech. The tech accepts it on their phone, taps On my way when they leave, and Start when they arrive. The office watches the day move without calling anyone.

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Fifteen minutes: we walk you through one job, from the call to the money landing, then show you what it made.

Schedule17 Sep · Day

UnassignedFree

Callum Reyes

JOB-1179 10:00–12:00

M. Ferris

Glenroy · Spring replacement

Luca Bianchi

JOB-1183 09:00–11:00

G. Teasdale

Thomastown · Cable & drum

Sample day, rebuilt from the Schedule screen in Steddy.

Four numbers the office starts the day on

Unassigned: Booked jobs with nobody on them.
Declined by tech: A tech said no, and gave a reason. The job needs someone else.
Overdue: Still marked scheduled, and the date has passed.
Awaiting payment: Done, and not paid in full.

Filter the jobs list by tech, by area, by date or by payment. It opens on today.

Four counts from the Jobs screen in Steddy: Unassigned, Declined by tech, Overdue (scheduled in the past), and Awaiting payment. — The counts at the top of the Jobs screen, rebuilt from the app. Sample figures.

When the schedule changes

Move a job and the tech confirms again: Change the tech, the date or the start time, and the job goes back to the tech to accept. The office sees who hasn't confirmed.
A decline comes with a reason: And once a tech has started a job, they can't decline it.
On the way, with the tech's ETA: When the tech taps On my way, the job shows them en route, with their estimate in minutes. Accepted, en route, on site and finished, each with the time it happened.
Booked from the lead: Turn a lead into a job: pick the date, the time window and one of the techs who work that area.

Part of the Jobs screen in Steddy: each job's technician with a status of En route, On site, Accepted or Declined, its payment state, its value, and the time window. — Who is on each job and what stage it's at, next to the time window. Rebuilt from the Jobs screen in Steddy, with sample jobs.

See the office send a job to the tech's phone.

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Next: what happens when the job is done.